Easy and Secure Payments. We address 3 of the most frequently asked questions here:

Mi Banco gives you the convenience of making and scheduling your payments no matter where you are. Below you’ll find answers to the three most frequently asked questions about the process. How quickly are payments made through Mi Banco sent to merchants? Mi Banco works based on Real-Time Debit. That is, the debit is made instantly to your account and we will send the payment to the merchant (payee), in some cases, as fast as the same business day¹. In addition, you can schedule your payments in advance, so payees receive them on the date you designate—Mi Banco even helps you with that! Here you can see the most common payments and when Popular sends the payment to the merchant. Payment processing time depends on each business.

When Popular sends the payment to the merchant²:

Transactions conducted from Monday to Friday (excluding federal holidays), on or before 5:00 p.m. (AST).

Common Businesses	Same Day	Next Day	2 Days
Utilities: water and electric power		PRASA and LUMA
Cellular service companies	PRT/CLARO3	AT&T, T-Mobile and Sprint
Cable TV	DirectTV3	Liberty	Dish
Credit cards	Credit cards issued by BPPR4	Credit Cards from local banks	Credit Cards from U.S. banks
Mortgages	BPPR mortgages4	Mortgages from local banks	Mortgages from U.S. banks
Loans	BPPR loans4	Loans from local banks	Loans from U.S. banks
Government agencies		X
Health insurance plans		X

Transactions conducted from Monday to Friday after 5:00 p.m. (AST) and those held on Saturday, Sunday, and federal holidays:  

Common Businesses	Next Day	2 Days	3 Days
Utilities: water and electric power		PRASA and LUMA
Cellular service companies	PRT/CLARO3	AT&T, T-Mobile,  and Sprint
Cable TV	DirectTV3	Liberty	Dish
Credit cards	Credit cards issued by BPPR4	Credit cards from local banks	Credit cards from U.S. banks
Mortgages	BPPR mortgages4	Mortgages from local banks	Mortgages from U.S. banks
Loans	BPPR loans4	Loans from local banks	Loans from U.S. banks
Government agencies		X
Health insurance plans		X

Preprogrammed payments If you have recurring payments (preprogrammed automatic payments)⁵ for BPPR credit cards, BPPR mortgages, BPPR loans, Direct TV and Claro, the payee will receive the payment on the day the transaction takes effect (the date you assigned), as long as the date is from Monday to Friday, excluding federal holidays. If the date falls on a non-business day or federal holiday, the effective date will change to the next business day. AAA, LUMA, Liberty, AT&T, T-Mobile, Sprint, and other local banks will receive their payments on the next business day after the day the transaction takes effect (the date you assigned). Recurring payments to Dish and banks from U.S. will be received in 2 business days. How do I register merchants (payees) and make my payments?

• • If you have already made payments using the TeleBanco Popular® system, those payees will appear in your Mi Banco Online account, on your computer and in the Mi Banco Mobile application.
  • If you have not made payments using TeleBanco Popular® or have not registered payments in Mi Banco, adding new accounts such as cable TV, mortgages, credit cards, health insurance plans and government agencies’ services is easy. Log in to Mi Banco Mobile, go to the Payments menu, select Add Businesses, and choose or add the appropriate payee.

• • • For more details on how to register a payee and make a payment, watch the following videos:

Are you concerned about security? When you use Mi Banco Online (desktop), access is protected by your password; if you use Mi Banco Mobile you have the convenience of using fingerprint or face recognition. We recommend that you activate the 2 Step Verification⁶ tool to add an additional security level for logging in to your account. When you log-in to Mi Banco Online, all information is sent encrypted using the SSL (Secure Socket Layer) protocol. You can also sign up for Mi Banco Alerts⁷ to receive push notifications, emails or text messages with payment confirmation and receipt number. This ensures that the transaction was successfully completed, and the payment amount was correct. Easier than that, it’s almost impossible. If you have additional questions, please use our chat feature at popular.com/chat or call TeleBanco Popular^® at 787.724.3659. Member FDIC. Service offered by Banco Popular de Puerto Rico. ¹Subject to availability of funds in your account. As long as the payment has been made on or before 5:00 p.m. a business day to a payee identified in the list with “Fast Delivery.” ²Payments made in Mi Banco by check: the time in which the merchant receives the payment depends on the federal mail. ³The company receives and processes the payment immediately. Subject to availability of funds in your account. Payments to CLARO made between 3:00 a.m. and 10:00 p.m. will be reflected on their systems instantly. Payments to CLARO made between 10:00 p.m. to 3:00 a.m. will be reflected on their systems after 3:00am. ⁴Popular receives and processes the payment the same day. Subject to availability of funds in your account. ⁵Recurring payments are automatic payments that are preprogrammed for the same day in a given period (for example, every month on the same day) or automatic payments that are preprogrammed for future dates. ⁶2-Step Verification is a free service Banco Popular de Puerto Rico offers its clients. Charges may apply for text messages or data excess according to your cell service plan. Check with your service provider to find out more about your plan. ⁷Alerts and notifications by SMS is a free service Banco Popular de Puerto Rico offers its clients. Charges may apply for text messages or data excess according to your cell service plan. Check with your service provider to find out more about your plan.