Greetings, here are the 10 most frequently asked questions about the transition of your accounts to Banco Popular. If you have further questions, you can visit www.popular.com/en/doral.
Keep in mind that your new account will be free of service charges for the first six cycles. You can select the account that best fits your needs after evaluating all of our options during this period.
- What should I do if I did not receive my ATH® debit card or I cannot activate my ATH International Visa card?
If you are a Doral Bank customer and you have not received your new ATH® debit card with the pin you had assigned with Doral Bank, you can visit one of our branches and our host will provide you a new one. If you received the card but could not activate it or if you need to request an ATH International Visa card, please call 787-724-3659, 24 hours a day, or visit your nearest branch for assistance.
- What will happen with Doral Bank checks?
For your convenience, you can continue using the checks from your Doral Bank account until you receive the new order of checks that was requested. You may use the Banco Popular checks starting on June 1.
Doral Bank checks that have not cleared will be processed and charged to the accounts that converted to Banco Popular once they are presented for collection. If you used Banco Popular checks before June 1, they will not be honored.
- Will I receive new checks?
Yes. Banco Popular will send you a special conversion offer of 25 free checks and three check design options for Commercial customers. These offers are for a limited time. You will receive a discount with the offer of three check design options. The new checks will have a new Banco Popular account number, route and transit numbers. If you select any of the offers, you must notify it by return mail. If you do not receive this offer or have any situation with your order, we recommend you contact Harland Clarke at 787-712-4000 or 1-800-981-8405.
- What will happen with clients who made electronic payments with their Doral Bank account?
Banco Popular will send an electronic notice to the businesses with the new number of the Banco Popular account. The payment will be deducted from your new account. However, you should monitor your account and immediately notify if the charge is not reflected. If the payment is not reflected, we suggest you make the change directly with the corresponding business to avoid any inconvenience.
- What will happen with the Direct Deposit I used to receive in my Doral Bank account?
Your Direct Deposit service with your employer will automatically transfer to your new account. However, it is important that you notify your employer about the change and monitor your account in the event the deposit is not reflected. If needed, you may request in any branch the direct-deposit document for your employer.
- Can I change the type of account assigned to me in Banco Popular?
Yes. We remind you that your new account is free of service charge during the first six cycles. You can select the account that best fits your needs after evaluating all of our options during this period. For the list of branches, visit popular.com/branches.
- When will I be able to register in Mi Banco Online?
You can register on Mi Banco Online beginning on Monday, June 1. All your Doral Bank accounts and businesses registered in Mi Banco Online will be reflected automatically starting Monday.
- When will my mortgage loan transfer to Banco Popular?
Your mortgage loan will be managed under the Doral Bank systems until July 31, 2015. Beginning on August 1, 2015, mortgage loans will be acquired by Banco Popular and will go into our systems.
Some mortgage loans have been or will be transferred to other institutions. If you have any doubts about whether your loan will be managed by Banco Popular or by any other institution, please access here for additional information.
- I still have Doral Bank mortgage payment coupons. Can I use them?
You may continue to use the same payment coupon you had with Doral Bank.
- If I had a direct debit scheduled for my mortgage loan in Doral Bank, do I have to reschedule it in Banco Popular?
No. If Banco Popular will manage your loan and you had your payments scheduled through direct debit in your deposit account, the payments will be processed as usual. If you made your payments through Mi Banco Online or TelePago Popular®, you may continue doing so the same way. If your deposit account was acquired by Banco Popular, your registry of Doral Online Banking will be transferred to TelePago Popular®.