Options for federal employees due to the payroll payment disruption

January 11, 2019

We have options due to the payroll payment disruption caused by the government shutdown.

For more information, visit any of our branches or contact us at:

Individual Credit Products

  • Mortgage Loans (Puerto Rico & Virgin Islands)

787-775-1100 or 1-800-981-1982 (toll free), Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturday from 8:00 a.m. to 1:00 p.m.

  • Credit Cards (Puerto Rico & Virgin Islands)

787-522-1539, 1-888-745-0717 (toll free), Monday through Friday from 8:00 a.m. to 5:00 p.m., or 787-758-3369, Monday through Friday from 8:00 a.m. to 8:00 p.m. and Saturday from 8:00 a.m. to 1:00 p.m.

  • Personal Loans (Puerto Rico)

787-522-15391-888-745-0717 (toll free), Monday through Friday from 8:00 a.m. to 5:00 p.m., or 787-758-3369, Monday through Friday from 8:00 a.m. to 8:00 p.m. and Saturday from 8:00 a.m. to 1:00 p.m.

  • Personal Loans (Virgin Islands)

340-693-2777 Monday to Friday from 8:00 a.m. to 5:00 p.m. 

  •  Auto Loans, Leases, Equipment Loans and Marine Loans with Popular Auto 

787-522-15391-888-745-0717 (toll free), Monday through Friday from 8:00 a.m. to 5:00 p.m., or 787-758-3369, Monday through Friday from 8:00 a.m. to 8:00 p.m. and Saturday from 8:00 a.m. to 1:00 p.m.

  • Auto Loans with Reliable Auto, a Division of Popular Auto

787-523-0000, Monday through Friday from 8:30 a.m. to 6:30 p.m. and Saturdays from 8:30 a.m. to 12:30 p.m. 

Deposit Accounts

If you have concerns with a deposit account, visit any of our branches or call TeleBanco Popular at 787-724-3659 or 1-888-724-3659, available seven days a week, 24 hours a day. Please, make sure to have a copy of the letter from the federal agency, notifying that the payroll payment was disrupted or provide a document reflecting that it was not registered in the account.

Popular, committed to you.

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