Save time with the new customer service chat

October 04, 2016

You are running an errand and a question arises about your debit account. Or perhaps you remembered that tomorrow you will go on a trip and need to inform the bank that you will use your credit card in another country. What should you do? Go directly to the branch or call TeleBanco? Now, in addition to those options, you can contact us through the new Popular Chat at

Thus, without having to stop by the branch, or even having to call us, you can open a window in your computer or cellular phone and clear any question with our Customer Service representatives.

How does Popular Chat work?

It’s very easy. Once you enter the link, provide your name and email address, and click the “Comienza Chat” (Begin Chat) button. Immediately, a window will appear and a representative will answer your questions in real time.

Our Popular Chat representatives may clarify your doubts about your individual accounts and credit cards. They can also provide orientation regarding the PREMIA loyalty program, or the process for a claim. You cannot make transactions or transfers through the chat. Balance and mortgage information isn’t provided either, but you can do this through Mi Banco.

Secured service

Popular Chat is a personalized and secured service; all your information is protected and encrypted. The service is available Monday to Friday from 8:00 a.m. to 6:00 p.m. and Saturdays from 9:00 a.m. to 6:00 p.m.

Write down the chat address and add it to your favorite sites, and take advantage of this new tool that saves you time.