Our systems have been restored and our clients can now see their balances updated in Mi Banco app and through TeleBanco Popular.
We apologize for any inconvenience that this has caused and reaffirm our commitment to providing a quality service.
Updated statement about restoration of systems 11:00 am:
The deposits and transfers realized during the weekend and yesterday were updated. Customers can now realize transactions through branches, ATMs, POS and ATH Móvil. We are working to update balances in Mi Banco app and via automated line of TeleBanco Popular®.
No overdraft fees related to this situation will be charged. We apologize for the inconvenience. Stay tuned for updates.
Our service provider informed us during this morning that they are encountering problems with the systems that provide account information and access to deposits that were realized during the weekend and yesterday.
We are working to restore the service as soon as possible. We expect that our customers will be able to access their deposits and transfers during the next hours.
We apologize for any inconvenience that this situation could have caused. We will provide updated information as soon as the service is restored.